Apricot Moon Designs
patterns for the 21st century quilter
 
                                                                                                                                                                Patterns for the 21st century quilter
Apricot Moon FAQs

Answers to frequently asked questions regarding Apricot Moon digital quilting designs for all longarm quilting systems including QBOT®.

Do I need software to use Apricot Moon Quilting Designs for QBOT®?
No software needed! Apricot Moon Quilting Designs are ready to use with any QBOT® system.  Simply copy the designs and paste them onto your SD card.

Should I save a copy of the designs I purchase?
Definitely! Save a copy on your computer or on a CD.  Then you will have them in case you encounter a problem with your SD card or other memory device.

How can I open my QBOT® designs?
All QBOT-friendly Apricot Moon Quilting Designs are ready for QBOT®.  A design can simply be copied and pasted straight onto an SD card without being opened on your computer.  At the current time all Apricot Moon Quilting designs can be opened with the 4D QuiltDesign Creator or 4DQBOT Designer software.

How do I open a PLT design? Beginning in 2012 AM QBOT-friendly designs will be in .plt format.  To open them using 4DQDC or 4DQBOTDesigner go to the File menu and click on Insert.  Then navigate to the file you want to open. 

How soon should I receive the designs I ordered?
You should receive a confirmation e-mail within minutes of placing your order.  This is a confirmation that you have placed an order.  A second e-mail contains the download link for you to click on to get your designs.   The second e-mail should arrive within minutes if you pay via PayPal.  If you pay with a credit card directly the second e-mail with the download link for your design will arrive within 24 hours.

If you do not receive either of the e-mails
  1. Check you spam folder or junkmail.  To prevent this add info@apricotmoon.com to the contact list of your e-mail.
  2. An error may have occurred when typing your e-mail address. Recheck your order online and/or send me (Peg) an e-mail info@apricotmoon.com. I will respond within 24 hours.

If you receive the first e-mail but not the second

  1. The payment process is not complete. Recheck your order online or redo the order.

Note: When paying by e-check please allow 4-5 days for design delivery.

If you do repeat an order because the payment did not go through I will always cancel the original order for you.  If a duplicate payment comes through for the same order I always do a prompt refund.

Do I need to have a PayPal account to purchase designs?
No PayPal account is needed to shop at Apricot Moon. You may choose to pay directly with Visa, Master Card or Discover. You may also choose to go through PayPal using a major credit card rather than a PayPal account.

How can I use the designs I purchase?
These designs are copyrighted.  When you make a purchase you are actually buying the right to use the designs but the designer still owns the designs.  You, however, have the right to use the designs as much as you want for your own quilting and for quilting you do for other people. 

 

Who can I contact if I have questions about my QBOT? 
For questions about QBOT go to
www.myqbot.com and click on support.  If you don't see information about your particular question click on "Send Support e-mail Question" to contact the LiTen up staff.

 

Where can I find fun sewing tips, quilting ideas and supplies?
Try Heirloom Creations.
www.heirloomcreations.net  For the latest tips go to  www.heirloomcreations.net/blog/

 

 

 

 

 

 

 

 

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